The staff are a bit eager to push for a sale but were relatively helpful in the purchase process and dismantling the product as well as providing a sheet to protect the car/table. Do you agree with Furniture Village’s 4-star rating? 25 Furniture Village reviews. Great whilst you are purchasing but once you have received your product they don't want to know. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Vashon, WA. Claude R Bennett (very unhappy customer) London NW6 Reply from Furniture Village I was happy with all the answers so placed the order. Had trouble ordering from the website, but phoned and was dealt with by a very professional young man who completed the order swiftly. Customer service as it used to be! Furniture Village has a consumer rating of 1.28 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. Strengthen your review by uploading photos & videos. All they want is your money. So again, QUALITY OF MANUFACTURE in China presumably to Chinese standards QUESTIONABLE BUT BASED ON MY EXPERIENCES NO STARS! Bought chair and when I got it home there were parts missing. This is the Furniture Village company profile. Sales team service. If I could give no stars I would. Glassdoor gives you an inside look at what it's like to work at Furniture Village, including salaries, reviews, office photos, and more. Spent £3700.00 on a sofa that looked…. !I WOULD NEVER NEVER SHOP HERE AGAIN. 2 Reviews | 5.0 Rating Company Reviews Questions & Answers Trust Score . The sofa's price was over £1,000. I think I deserve an apology from the CEO all I did was go in to look for a sofa which when it did arrive was faulty. The only time I get a response from them is when I leave a review. Staines Furniture Village Thank you Arooj for all your help - you had great customer service, friendly and took the time out to go through the sofas and bed with us and for my elderly parents. See reviews, photos, directions, phone numbers and more for the best Used Furniture in Orting, WA. Definatley recommend. "It must be in a container somewhere". Chose what I wanted came home and showed my husband the ones I liked and we decided on two sofas which we’ve purchased. Business Profile. Our table had to be handmade and was a 10 week made to order process. I ordered my furniture in October and after my furniture being damaged by furniture village delivery men and a promise to swiftly repair this and deliver, I am still waiting for my furniture to be delivered. ... reviews and/or responses on this website to affirm that the information provided is … Shocking and stressful. Called store to let them know ans was told they would put it together for a charge. Moving Companies. So it had been sitting there and they couldn't be bothered to let us know. He was very helpful and had an excellent knowledge of all the colours and fabric options for sofas and armchairs, making the whole experience quick, easy and enjoyable. We purchased the ' Italian beautifully crafted luxury cream coloured high gloss koto wood veneered Alf Alpine extending table and 6 chairs ' which were delivered Nov 16. Back cushions were such poor quality you could hold them up and see daylight through them. and not due to Covid. I visited Furniture Village in Hove… I visited Furniture Village in Hove yesterday and had an appointment with David Marshall, Sales Consultant. Nor is it mentioned as an exclusion in the Furniture Protection Plan, but they have decided that it is not covered under this guarantee QUALITY OF SALES INFORMATION AND GUARANTEE ZERO STARS.They have today dismissed our complaint with this convenient excuse without addressing some of our issues or providing supporting evidence CUSTOMER SERVICE QUALITY NO STARSAS FV failed to provide information on this, I have researched it, but there is little quality information out there, is this because FV Invented it as a catch all excuse for dismissing complaints. Worst experience ever!! 5. At todays posting 14th Jan 2021 we have not even received an apology.WHAT A DISGUSTING WAY TO TREAT A CUSTOMER ! I did ask for an apology from the CEO up to now ive recieved none. Furniture Village Reviews. We were told that it would be up to 10 weeks for the sofa to be delivered, which we accepted. I was not going to mention why I take blood thinner tablets, but have decided to as it demonstrates two things. As I could not find any authoritative information on it, I contacted a more reputable furniture manufacturer who advised me that they had never heard of this issue, and that if the leather is treated to British Standards, it would be protected against this type of issue. The first one had to be returned as the mechanism wasbent. “ Recent reviews of this Value Village location have overlooked a key point, which is that it is flanked by a Walmart Neighborhood Market and a St. Vincent De Paul 's. Furniture Village. Thank you, Lovely to deal with & not at all pushy. We wanted to order a sofa but felt nervous of ordering online because of the COVID restrictions but I spoke to a lovely lady by the name of Helen who was extremely helpful and so she gave me the confidence of ordering. On Reviews.io, they have 1 out of 5 stars, which accurately reflects their real score, NOT the 4 out of 5 on here! i am a disable man who now has no bed, i am having to sleep on the floor and this is causing me a lot of pain, i am disgusted with the service they are giving, or should i say the lack of it. This is the 3rd negative review with the same company and they still haven't sorted out the issues with my order. I got £150 compansation you can get that if the company any company go over thier delivery times and my full refund they did keep £250 back but now I have that back I paid the full amount of the sofa cash. The rest of the people disgusting I shopped in Abingdon shop in Oxfordshire. My wife and I visited and we were steered to a two seater for our snug, which fitted the bill. Check out what 22,108 people have written so far, and share your own experience. Read 3 more reviews about Furniture Village Only the latest review will count in the company's TrustScore n smith 2 reviews. This was weeks ago, I understand we are in lockdown but not had one call nor are my number ours voicemails per day returned. Do you agree with Furniture Village's TrustScore? 0 Reviews . ” In 7 reviews. Nobody did so I left a message on their website. I did find one newspaper article where another High Street retailer had used it to dismiss another customer whose leather was staining rather than peeling. Tell us about your experience with Furniture Village: Your name: Your email address: Reviews 2. Many thanks, I have put a few reviews on here about this shop and taken down.Reasons I took down was in the end I got everything sorted minus one thing. I do not want the chair based on the experience. Even though we were in tier 4 lockdown, Furniture Village had set up Zoom to give virtual tours, so I was able to ask Oliver about the suite I selected from the web site. In general, the sofa is a quality one and service is OK, but the sofa have some hiden and unexpected cutcorners. Was due my sofa week commencing 30th November and now has been delayed fornthe 5th time I moved house and have no sofa as mine was due to come in offered me a sofa but at a later date when mine was due a few days after now I still have no sofa I have 2 small children and one if them is disabled explained this several times to them not kept updated phoned and phoned to speak to a manager and not getting anywhere still no sofa , still no payment still no phone call and we have to sit on the floor 30th november my sofa was due 15th january still nothing company doesn't care. Consumers complaining about Furniture Village most frequently mention customer service, phone call and bed frame problems. Reply. | Read 20,701-20,720 Reviews out of 21,523 As a family, we are all so happy with our lovely cosy new lounge & the customer care received from The Furniture Village team is second to none! She said that they would contact her when they found it. Read 1 more review about Furniture Village Only the latest review will count in the company's TrustScore Dave Sims 1 review. Thank you for taking the time to leave a review. The new couch shows up and the real problems start. Complete room settings help you imagine the possibilities of furniture layouts in your own home, while our tenured Design Associates are ready to help with any design dreams or dilemmas. Do you agree with Furniture Village’s 4-star rating? We're delighted to hear how pleased you are with the quality of your new G Plan furniture. I ordered a ercol bed from this company in october, it was delivered yesterday, when it was assembled there were no bed slats. Useful. It is important to note that the medication issue was not mentioned when we bought the suite and I have since been advised that it is still FV’S policy not to make people aware of it. POOR QUALITY SOFAS & POOR SERVICE!! To shop or donate, we're located at 131 SW 157th. Furniture Village ranks 367th among Furniture sites. Brilliant customer service from start… Brilliant customer service from start to finish and good discounts and a very good choice of goods Useful. Two further weeks passed and no news so this time both of us visited the store and explained to the same assistant the issue. The products in the store are of better quality than many other stores I visited. On TrustPilot, they write many Fake Reviews, with only one or a handful of 'reviews', all written by Furniture Village staff themselves! You will be contacted by email to verify your review. The table I bought was a circular made from quartz in clearance. Still no one got in touch. Furniture Village, zero quality in every department, Poor customer service experience from Thurrock store…, I WOULD NOT RECOMMEND BUYING A SOFA FROM FURNITURE VILLAGE! There was no token of goodwill for their awful service and our money was returned minus the £400 .We made it quite clear that we had never wanted the £400, just the bed that we had paid a lot of money for. Your area manager even said it was all my fault HOW its laughable. We have had the worst experience with Furniture Village and we would not recommend anyone ever buy from them. Extremely poor customer service. ... reviews and/or responses on this website to affirm that the information provided is … I ordered my furniture from the Thurrock store and I would say I will never, ever step foot in that store or advise anyone to do so. Help future customers by talking about customer service, price, delivery, returns & refunds. I expect customer service assistants to be polite, apologies for the delay and try to remedy the situation, rather, they are very rude on the phone and have tired to justified the delay. When the sofa was delivered it had a flaw in the material on one of the seats and the arm was wrinkled. Kerry dont thank my for the review or say sorry I feel this way.Thank you Carol appreciated. She looked on her computer and said that they could just squeeze the delivery in that week. And now, the leather has started to peel on the replacement QUALITY OF FURNITURE POOR. Stauffer's Furniture Village is a furniture retailer that sells mattresses in addition to other types of home furnishings. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). poor communication, and extreme delay in getting my furniture delivered. We need your email address to verify that your review is genuine. Hopskotch Kids. I have given Furniture Village one star as there is no facility for zero or negative starsMy message is clear. 53 reviews $$ Moderate Thrift Stores, Toy Stores, Baby Gear and Furniture. Spent £3700.00 on a sofa that looked awful only a after a few weeks use. Best wishes, The G Plan Team A free inside look at company reviews and salaries posted anonymously by employees. Stone Mountain, GA 30087 (770) 469-2198. Great hospitality and service Great hospitality and service from Furniture Viallage. The whole episode took almost 6 months. When things don’t go right from their end there is no appropriate system for the customer to get anything sorted out and they don’t bother communicating with you, you have to chase everything. Target. Their store opened after the first lockdown. Get an idea of Cautions and careness are needed when buying Furniture only... And are very nice about it, at this time the couch apart, only this time of! 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